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Subscription FAQ

Everything you need to know about managing your ScaleLLM subscription.

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Managing Your Subscription

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How do I cancel my subscription?

  1. Go to the Polar Customer Portal
  2. Sign in with the email you used to subscribe
  3. Click on your active subscription
  4. Select “Cancel subscription”
Your API access will continue until the end of your current billing period.

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How do I upgrade or downgrade my tier?

  1. Visit the Polar Customer Portal
  2. Click “Change plan” on your subscription
  3. Select your new tier (Dev, Pro, or Max)
  4. Confirm the change
Changes take effect immediately. If upgrading, you’ll be charged the prorated difference. If downgrading, credits will apply to future billing.

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How do I view my invoices?

  1. Go to the Polar Customer Portal
  2. Click “Billing history”
  3. Download any invoice as PDF
All invoices are also emailed to you after each payment.

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API Key & Access

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Where do I find my API key?

Your API key is sent to your email when you subscribe. Look for an email from noreply@scalellm.dev with subject “Your ScaleLLM [Tier] API Key”. If you can’t find it:
  • Check your spam folder
  • Contact support at the link below

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Can I regenerate my API key?

Currently, API keys cannot be regenerated. If you need a new key:
  1. Cancel your current subscription
  2. Wait for the billing period to end
  3. Subscribe again to receive a new key

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What happens to my API key if I cancel?

When you cancel:
  • Your API key remains active until the end of your billing period
  • After that, your budget is set to $0 (no more API calls)
  • The key itself stays in your tools but won’t work

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Billing & Credits

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How do credits work?

TierCredits/MonthPrice
Dev50$5/month
Pro150$10/month
Max400$20/month
Credits = dollars of API usage. 50 credits means $50 worth of API calls.

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What happens if I run out of credits?

API calls will be rejected with a 402 error. You can:
  • Wait for your monthly reset (30 days from subscription start)
  • Upgrade to a higher tier for more credits

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Do unused credits roll over?

No, credits reset each billing period. Unused credits don’t carry over.

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Support

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How do I get help?

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I have a billing issue

For billing issues (failed payments, refunds, disputes):
  1. Go to the Polar Customer Portal
  2. Click “Contact support”
Polar handles all payment processing and can help with billing-specific questions.